Home Run: Great Client Experiences: The Jessica Bisignano Story - Episode 4

Jessica Bisignano and her husband Ryan are both Registered Nurses and were living in New Jersey in early 2020. They were tired of the cold winters and wanted to move to a warmer client. They had previously visited Arizona and liked the warmer winters and the ability to go to the mountains or California quickly and easily. Although they had been renting in New Jersey, they decided to buy rather than rent.

They found Angela Ruiz (Melancon) from The Laughton Team, who had worked with other couples moving across country and knew the best ways to show home virtually. Once Jessica and Ryan decided on a few homes to look at, the couple visited in June to look at the neighborhoods as well.

Originally they had developed a relationship with another lender who pre-qualified them, but when it came time for approval, the lender ultimately said “no”.

The couple was very distraught and suddenly the process seemed daunting. Angela reached out to Raquel Wilson with NFM Lending who called Jessica and immediately calmed her down just through her method of communicating. Raquel emailed Jessica her different loan program options and took a lot of time to go over the options and explain them.

Jessica says it was amazing that this all happened during a pandemic. The process was so easy it almost seemed “magical”. Uploading documents and electronic signatures made everything quick and easy. Raquel’s whole team was great with communication and responsiveness.

The couple moved in July 24^th  and are loving their new home.